Dr Sue Olney is a Research Fellow in the Public Service Research Group in the School of Business at UNSW Canberra. Her work revolves around the impact of reform of public services on citizens with complex needs. She has been involved in numerous cross-government and cross-sector initiatives, committees and working groups to promote access and equity in employment, education, training and disability services in Australia and has experience on both sides of the process of contracting-out public services, having worked in the Victorian Government Departments of Education & Training, Victorian Communities, Planning & Community Development, Human Services and Health and in the not-for-profit sector. She also has a background of teaching and research in the Melbourne School of Government, the Melbourne Social Equity Institute and the School of Social and Political Sciences at the University of Melbourne. Sue holds a PhD in Public Policy, a Master of Public Policy & Management and Bachelor of Education & Training from the University of Melbourne.