Predisposing Customers to Be More Satisfied by Inducing Empathy in Them Journal Articles Refereed uri icon

Overview

Time

Date/time value

  • 2017

Identity

Digital Object Identifier (DOI)

  • 10.1177/1938965517704373

Additional Document Info

Parent Title

  • CORNELL HOSPITALITY QUARTERLY

Volume

  • 58

Issue

  • 3

Publisher

  • Sage Publications