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Prof

Liliana Bove

Professor
Management and Marketing
Customer service
Customer citizenship behaviour
Donation behaviour
Prosocial behaviour
Relationship marketing
Front-line staff well-being
Modern Slavery
social sciences
business & economics
Liliana Bove's Profile Picture
Prof

Liliana Bove

 
Division
Business and Economics
 
Primary Interest
Customer Service
Liliana Bove's Profile Picture
Prof

Liliana Bove

 

Scholarly Works

Displaying the 10 most recent scholarly works by Liliana Bove.

News

Displaying the 1 most recent news article by Liliana Bove.

Honours, Awards and Fellowships

2020

High Commended Paper

Emerald Literati Award

2020

SERVSIG Finalist Best Service Article for 2019

American Marketing Association

2020

Highly Commended Award for 2019

Journal of Services Marketing

2017

2016 Prize for Exceptional Distinction in Research Training

Faculty of Business and Economics, The University of Melbourne

2016

Highly Commended Award for 2015

Journal of Service Theory and Practice

2016

Best Paper in the Social Marketing Track

Australian and New Zealand Marketing Academy

2016

Distinguished Membership

Australian & New Zealand Marketing Academy

2016

Dean’s Certificate for Research Excellence in 2015

Faculty of Business and Economics, The University of Melbourne

2014

Dean's Certificate for Excellent Undergraduate Teaching in 2013

Faculty of Economics and Commerce, The University of Melbourne

2013

AMA SERVSIG Best Service Article Award for 2012

American Marketing Association

2013

Dean's Certificate for Excellent Undergraduate Teaching in 2012

Faculty of Business and Economics, The University of Melbourne

2013

Finalist for Best Paper in 2012

Journal of Service Research

2012

Best Conference Paper in Services Marketing Track

Australian and New Zealand Marketing Academy

2012

Top 10 Poster

International Society of Blood Transfusion

2010

Dean's Certificate for Excellent Undergraduate Teaching in 2010

Faculty of Economics and Commerce, The University of Melbourne

2010

Journal of Services Marketing Highly Commended Paper

Emerald Literati Network Awards for Excellence

2009

Dean's Certificate for Excellent Undergraduate and Postgraduate Teaching in 2008

Faculty of Economics and Commerce, The University of Melbourne

2009

Best Conference Paper in Strategic Marketing Track

Australian and New Zealand Marketing Academy

2008

Dean's Certificate for Excellent Undergraduate and Postgraduate Teaching in 2007

Faculty of Economics and Commerce, The University of Melbourne

2007

Outstanding Reviewer for European Business Review

Emerald Literati Network

2006

Dean's Certificate for Excellent Undergraduate and Postgraduate Teaching in 2006

Faculty of Economics and Commerce, The University of Melbourne

2006

Dean's Certificate of Excellent Postgraduate Teaching in 2005

Faculty of Economics and Commerce, The University of Melbourne

2006

Emerging Researcher Award

Australian and New Zealand Marketing Academy

2005

Dean's Certificate for Excellent Postgraduate Teaching in 2004

Faculty of Economics and Commerce, The University of Melbourne

2005

Best Paper in the Consumer Behaviour, Business Interaction, Relationships and Networks and Relationship Marketing Tracks

Australian and New Zealand Marketing Academy

2005

Emerald Literati Network Most Downloaded Articles Top 200

Emerald Literati Network Awards for Excellence

2003

Emerald and Managing Service Quality Award for Best Conference Paper

AMA SERVSIG Services Research Conference

2002

Winner of the Best Paper of the Year

Australiasian Marketing Journal

2002

Mollie Holman Medal for best Doctoral thesis in Faculty of Business and Economics

Monash University

1997

APA Research Scholarship 1997-1999

Australian Post Graduate Award - Research Scholarship

1996

Monash University Faculty of Business and Economics - Research Scholarship

Monash University

1985

David Myers Medal (for outstanding honours graduate in the school)

La Trobe University

1984

Highest Academic Achievement in final year of Degree course

Australian Institute of Agricultural Science

1984

Shell Prize for meritorious performance in animal sciences

La Trobe University

2016

Distinguished Membership of the Australian & New Zealand Marketing Academy


35

Awards

Credentials

Positions


Professor

Management and Marketing

Member

American Association of Blood Banks

Member

Academy of Marketing Science (AMS)

Member

European Marketing Academy

Education


Doctor of Philosophy

Monash University

Bachelor of Business

Royal Melbourne Institute of Technology

Bachelor of Agricultural Science

La Trobe University

Certificates & Licences


Early Career Research Program - The University of Melbourne

Awarded: Dec 31, 2006

Case Teaching Three Day Workshop - Richard Ivey School of Business

Awarded: Dec 31, 2010

Media Spokesperson Training - Corporate Media Services

Awarded: Dec 31, 2014

Future Academic Leaders Program - University of Melbourne

Awarded: Dec 31, 2014

International Linkages


Monash University

Australia