Mark Considine

Good Clients and Hard Cases: The Role of Typologies at the Welfare Front Line

Michael McGann, Siobhan O'Sullivan, Mark Considine

Journal article  |  2022  |  SOCIAL SERVICE REVIEW

Frontline staff play a critical role in welfare-to-work delivery, making decisions about who gets selected for which supports and ..

Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work

Mark Considine, Michael Mcgann, Sarah Ball, Phuc Nguyen

Journal article  |  2022  |  JOURNAL OF SOCIAL POLICY

The exercise of administrative discretion by street-level workers plays a key role in shaping citizens' access to welfare and empl..

A Careless State: Why do Australia’s social markets from Childcare to Aged Care Fail and What can be done about it?

Mark Considine

Book  |  2022

Buying and Selling the Poor

Siobhan O'Sullivan, Mark Considine, Michael McGann

Book  |  2021

Buying and Selling the Poor ventures behind the scenes of the multibillion-dollar welfare-to-work system, offering new insights in..

Are policy tools and governance modes coupled? Analysing welfare-to-work reform at the frontline

Jenny M Lewis, Phuc Nguyen, Mark Considine

Journal article  |  2021  |  POLICY AND SOCIETY

This paper considers the link between policy tools and governance modes–the characteristic ways frontline staff are meta-governed...

Locked-in or Locked-out: Can a Public Services Market Really Change?

MARK CONSIDINE, SIOBHAN O’SULLIVAN, MICHAEL MCGANN, PHUC NGUYEN

Journal article  |  2020  |  Journal of Social Policy

Australia’s welfare-to-work system has been subject to ongoing political contestation and policy reform since the 1990s. In this p..

Contracting personalization by results: Comparing marketization reforms in the UK and Australia

Mark Considine, Siohban O'Sullivan, Michael McGann, Phuc Nguyen

Journal article  |  2020  |  Public Administration

Market instruments are increasingly used to drive innovation and efficiency in public services. Meanwhile, many governments recogn..

Welfare Conditionality and Blaming the Unemployed

Michael McGann, Phuc Nguyen, Mark Considine

Journal article  |  2020  |  ADMINISTRATION & SOCIETY

Welfare recipients are increasingly subject to various forms of work-related conditionality that, critics argue, presuppose a “pat..

The Category Game and its impact on Street-Level Bureaucrats and Jobseekers: An Australian Case Study

Siobhan O’Sullivan, M McGann, M Considine

Journal article  |  2019  |  Social Policy and Society

A key question concerning the marketisation of employment services is the interaction between performance management systems and f..

The Policymaker's Dilemma: The Risks and Benefits of a 'Black Box' Approach to Commissioning Active Labour Market Programmes

Mark Considine, Siobhan O'Sullivan, Nguyen Phuc

Journal article  |  2018  |  SOCIAL POLICY & ADMINISTRATION

In September 2009, the British Government launched a new employment assistance model called Flexible New Deal. It was soon replace..