Christoph Breidbach

Accountable algorithms? The ethical implications of data-driven business models

Christoph F Breidbach, Paul Maglio

Journal article  |  2020  |  Journal of Service Management

Crafting agent-based models to analyze service platforms

MVT Pena, CF Breidbach, A Turpin

Conference Proceedings  |  2020  |  40th International Conference on Information Systems, ICIS 2019

Crafting agent-based models to analyze service platforms

MVT Pena, CF Breidbach, A Turpin

Conference Proceedings  |  2020  |  40th International Conference on Information Systems, ICIS 2019

New service platforms have emerged in, and transformed, economic activities ranging from hospitality (i.e., AirBnB) to lending (i...

Fintech: research directions to explore the digital transformation of financial service systems

CF Breidbach, BW Keating, C Lim

Journal article  |  2019  |  Journal of Service Theory and Practice

Purpose The purpose of this paper is to delineate a research agenda to guide future service research investigating the digital tra..

Smart service systems: An interdisciplinary perspective

Editorship  |  2019  |  Information Systems Journal: an international journal promoting the study and practice of information systems

The impact of occupational stereotypes in human-centered service systems

Antje Sarah Julia Huetten, David Antons, Christoph F Breidbach, Erk P Piening, Torsten Oliver Salge

Journal article  |  2019  |  Journal of Service Management

The purpose of this paper is to explore the impact that occupational stereotypes held by customers have on value co-creation proce..

Ethical Issues in Big Data Analytics: A Stakeholder Perspective

Ida Someh, Michael Davern, Christoph F Breidbach, Graeme Shanks

Journal article  |  2019  |  Communications of the Association for Information Systems

Big data analytics is a fast-evolving phenomenon shaped by interactions among individuals, organizations, and society. However, it..

On the Ethical Implications of Big Data in Service Systems

Michael Davern, Christoph Breidbach, Graeme Shanks, Ida Asadi-Someh

Book Chapter  |  2019

Big data analytics is a fast evolving phenomenon, and understanding its impact on service systems is a key research priority for s..

Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning

David Antons, Christoph F Breidbach

Journal article  |  2018  |  Journal of Service Research

Service-Dominant Logic and Information Systems Research: A Review and Analysis Using Topic Modeling

L Brust, D Antons, CF Breidbach, TO Salge

Conference Proceedings  |  2018  |  ICIS 2017: Transforming Society with Digital Innovation

Since its introduction 2004, Service-dominant (SD) logic attracted interest from IS scholars, who increasingly draw on this meta-t..

In Search for Holistic ICT4D Research: A Systematic Literature Review

Luthfi Ramadani, Sherah Kurnia, Christoph F Breidbach

Conference Proceedings  |  2018  |  Proceedings of the 51st Hawaii International Conference on System Sciences

The technologist vs. contextualist debate has divided Information and Communications Technology for Development (ICT4D) research. ..

Operating without operations: how is technology changing the role of the firm?

Christoph Breidbach, Sunmee Choi, Benjamin Ellway, Byron W Keating, Katerina Kormusheva, Christian Kowalkowski, Chiehyeon Lim, Paul Maglio

Journal article  |  2018  |  Journal of Service Management

Self-organizing service ecosystems: Exploring a new concept for service science

MV Torres Pena, CF Breidbach, A Turpin

Conference Proceedings  |  2018  |  ACIS 2018 - 29th Australasian Conference on Information Systems

© 2018 Maria Veronica Torres Pena, Christoph F. Breidbach, Andrew Turpin. The rapid advancements on digital technologies have posi..

How do Fintech Service Platforms Facilitate Value Co-Creation? An Analysis of Twitter Data

CF Breidbach, S Ranjan

Conference Proceedings  |  2018  |  ICIS 2017: Transforming Society with Digital Innovation

How do service platforms facilitate value co-creation processes amongst other interdependent economic actors? An analysis of Twitt..

Correlating Refugee Border Crossings with Internet Search Data

Panos Kostakos, Abhinay Pandya, Mourad Oussalah, Simo Hosio, Arash Sattari, Vassilis Kostakos, Niels van Berkel, Christoph Breidbach, Olga Kyriakouli

Conference Proceedings  |  2018  |  IEEE International Conference on Information Reuse and Integration

Engagement platforms in the sharing economy Conceptual foundations and research directions

Christoph F Breidbach, Roderick J Brodie

Journal article  |  2017  |  Journal of Service Theory and Practice

Enhancing social inclusion through optimal community participation levels in ICT4D projects

AG Maail, S Kurnia, S Chang

Book Chapter  |  2017

Telework Impact on Productivity and Wellbeing: An Australian Study

R Bosua, S Kurnia, M Gloet, A Mendoza

Book Chapter  |  2017

The proliferation of collaboration and networking tools such as HipChat, Yammer, Quip, Smartsheet, Salesforce Community Cloud, mob..

Advancing ICT4D Research through Service-Dominant Logic

L Ramadani, S Kurnia, C Breidbach

Conference Proceedings  |  2017

Information and Communication Technology (ICT) has contributed significantly to the socioeconomic development of societies. Especi..

Connectivity: A socio-technical construct to examine ICT-enabled service

CF Breidbach

Book Chapter  |  2017

Social inclusion and usability of ICT-enabled services

J Choudrie, P Tsatsou, S Kurnia

Book Chapter  |  2017

Nature and Purpose of Engagement Platforms

CF BREIDBACH, RJ Brodie

Book Chapter  |  2016

The book also endeavors to develop a richer narrative around the notion of social media and customer engagement, and the non-monet..

Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems

Christoph F Breidbach, David Antons, Torsten Oliver Salge

Journal article  |  2016  |  Journal of Service Research

Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

Christoph F Breidbach, Paul P Maglio

Journal article  |  2016  |  Industrial Marketing Management

Ethical Implications of Big Data Analytics

I ASADI SOMEH, C Breidbach, M Davern, G Shanks

Conference Proceedings  |  2016  |  24th European Conference on Information Systems, ECIS 2016

Investigating the formation of service supply chains

Christoph Friedrich Breidbach, Hendrik Reefke, Lincoln C Wood

Journal article  |  2015  |  The Service Industries Journal

Service Science

A Srinivasan, C BREIDBACH, DK Kolb

Book Chapter  |  2015

Understanding Engagement with Insurgents through Retweet Rhetoric

J Nothman, A AHMAD, C Breidbach, D Malet, T Baldwin

Conference Proceedings  |  2015

Organisations — including insurgent movements — harness social media to engage potential consumers. They evoke sympathetic (and an..

A Service Science Perspective on the Role of ICT in Service Innovation

C BREIDBACH, PP Maglio

Conference Proceedings  |  2015

The Duality of Second Screens: A Phenomenological Study of Multi-Platform Engagement and Service Experiences

CF BREIDBACH, JD Chandler, PP Maglio

Conference Proceedings  |  2015  |  2015 48th Hawaii International Conference on System Sciences

Service Science: Toward Systematic Service System Innovation

PP Maglio, CF Breidbach

Book Chapter  |  2014

Theorizing about resource integration through service-dominant logic

Linda D Peters, Helge Loebler, Roderick J Brodie, Christoph F Breidbach, Linda D Hollebeek, Sandra D Smith, David Sorhammar, Richard J Varey

Journal article  |  2014  |  Marketing Theory: an international review

How do Business Models Evolve through Big-data Analytics?

C BREIDBACH, PP Maglio, P Selinger

Presentation  |  2014

Poster presented at INFORMS Conference on the Business of Big Data

Innovation as Service System Reconfiguration: Implications for IS Research

C BREIDBACH, PP Maglio

Conference Proceedings  |  2014

Beyond virtuality: from engagement platforms to engagement ecosystems

Christoph F Breidbach, Roderick Brodie, Linda Hollebeek

Journal article  |  2014  |  MANAGING SERVICE QUALITY

When Stores Come Alive: The Impact of Augmented Reality on Service Experiences

C BREIDBACH, PP Maglio

Conference Proceedings  |  2014

Does Augmented Reality Enhance Service Experiences?

C BREIDBACH, PP Maglio

Conference Proceedings  |  2014

Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic

Christoph F Breidbach, Peter Smith, Lisa J Callagher

Journal article  |  2013  |  Service Science

Connectivity in Service Systems: Does Technology-Enablement Impact the Ability of a Service System to Co-Create Value?

Christoph F Breidbach, Darl G Kolb, Ananth Srinivasan

Journal article  |  2013  |  Journal of Service Research

Does Big Data Provide Big Opportunities for Service Research?

C BREIDBACH, PP Maglio

Conference Proceedings  |  2013

Connectivity in distributed service systems: The providers' perspective

C Breidbach, M Buchanan-Oliver, DG Kolb, A Srinivasan

Conference Proceedings  |  2013  |  Proceedings of the 2013 10th International Conference on Service Systems and Service Management

A Service Science Perspective on Big Data and the Evolution of Business Models

CF Breidbach, PP Maglio, P Selinger

Conference Proceedings  |  2013  |  Proceedings of the SIG SVC 2013 Workshop

Book Review On The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

CF Breidbach

Journal article  |  2013  |  Service Science

I review the book The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram D..

Beyond virtuality: from engagement platforms to engagement ecosystems

C BREIDBACH, R Brodie, L Hollebeck

Conference Proceedings  |  2013

A Typology of Service Supply Chain Strategies: Pathways between Agility and Efficiency

LC Wood, H Reefke, CF Breidbach

Conference Proceedings  |  2012  |  Proceedings of the 10th ANZAM Operations, Supply Chain and Services Management Symposium

Service Supply Chain Management: Research Implications from the Service-Dominant Logic

CF Breidbach, H Reefke, LC Wood

Conference Proceedings  |  2011  |  Proceedings of the 9th ANZAM Operations, Supply Chain and Services Management Symposium