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Email

lbove@unimelb.edu.au

Credentials


Position
Professor
Department of Management and Marketing
Education
PhD
Monash University
Bachelors Degree
RMIT University
Bachelors Degree (Honours)
La Trobe University
ORCID

0000-0002-1201-9281

Prof Liliana Bove

Professor
Department of Management and Marketing

103 Scholarly works
2 Projects

HIGHLIGHTS

  • 2026

    Journal article

    Customers’ tales: Special-request motives and responses to frontline employees’ denials
    DOI: 10.1016/j.jbusres.2025.115803
  • 2025

    Journal article

    Building and sustaining an anti-slavery business model: a tale of two fashion brands
    DOI: 10.1080/0965254X.2021.1874492
  • 2024

    Journal article

    Conceptual-only papers: Learning from the masters
    DOI: 10.1007/s13162-024-00291-9
  • 2023

    Journal article

    Doing Difference: The Bright Side, Dark Side, and Unexpected
    DOI: 10.1177/14413582231199264
  • 2023

    Journal article

    Perspectives on the History and Future of the Australian and New Zealand Marketing Academy (ANZMAC)
    DOI: 10.1177/14413582231174539
  • 2023

    Journal article

    Lessons from the 2023 doctoral competition for conceptual articles: Identifying, nurturing, and publishing
    DOI: 10.1007/s13162-023-00259-1
  • 2022

    Journal article

    The market value of rhetorical signals in technology licensing contracts
    DOI: 10.1016/j.indmarman.2022.07.005
Liliana Bove

Latest Honours,
Awards and Fellowships


2020
SERVSIG Finalist Best Service Article for 2019 for "Empathy for service: benefits, unintended consequences and future research agenda" American Marketing Association
2020
Highly Commended Award for 2019 for “Value co-destruction: a typology of resource misintegration manifestations” Journal of Services Marketing
2017
2016 Prize for Exceptional Distinction in Research Training Faculty of Business and Economics, The University of Melbourne
2016
Dean’s Certificate for Research Excellence in 2015 Faculty of Business and Economics, The University of Melbourne

RECENT SCHOLARLY WORKS

  • 2022

    Journal article

    Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces
    DOI: 10.1177/00222429211030841
  • 2022

    Journal article

    Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective
    DOI: 10.1108/JSM-06-2021-0216
  • 2022

    Journal article

    The potential of marketing communications to protect social workers in times of crisis
    DOI: 10.1080/0965254X.2020.1823459

RECENT PROJECTS

  • 2010

    Research Contracts

    The Initiation and Maintenance of Plasma and Platelet Donation in Australia: An Analysis of the Role of Donor Identity and Committment
  • 2010

    Research Contracts

    Shaping Donation Behaviour: Matching Recognition and Benefits With Donor Motives

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