Ms. Zhenya Bourova
Research Fellow
Law
13 Scholarly works
0 Projects
HIGHLIGHTS
2020
Journal article
Cause to Complain? Consumer Experiences of Internal and External Dispute Resolution in the Context of General Insurance
2019
Journal article
'It's easy to say "don't sign anything"': Debt problems among recent migrants from a non-English-speaking background
DOI: 10.1177/1037969X188178752019
Journal article
Limitations of Australia's Legal Hardship Protections for Women with Debt Problems Caused by Economic Abuse
2019
Journal article
The Experience of Financial Hardship in Australia: Causes, Impacts and Coping Strategies
2018
Journal article
Impacts of Financial Literacy and Confidence on the Severity of Financial Hardship in Australia
DOI: 10.14453/aabfj.v12i4.22017
Journal article
Financial hardship assistance behind the scenes: Insights from financial counsellors
DOI: 10.1002/ajs4.152017
Journal article
Reporting on Hardship Practice in the Consumer Credit and Energy Sectors: An Analysis
RECENT SCHOLARLY WORKS
2016
Journal article
Australia's Financial Ombudsman Service: An Analysis of Its Role in the Resolution of Financial Hardship Disputes
DOI: 10.1002/crq.211872016
Journal article
The Role of the Legal Hardship Protections in Coping with Debt Problems: Insights from a Survey of Consumers
2016
Journal article
The Statutory Right to Seek a Credit Contract Variation on the Grounds of Hardship: A History and Analysis
DOI: 10.1177/0067205x16044001042015
Journal article
Responding to Consumers' Financial Hardship: An Evaluation of the Legal Frameworks and Company Policies
2015
Report
Financial Hardship: Insights from a Survey of Financial Counsellors
2014
Report
Financial Hardship: The Legal Frameworks