The legal and social dimensions of financial hardship in Australia: Implications for legal, regulatory and policy frameworks
Grant number: DP140101031 | Funding period: 2014 - 2018
Financial hardship, the reduced ability to meet monetary obligations because of loss of employment, illness or disaster, is an increasing problem for both low-income and middle-income Australians. This project is the first in-depth study of the practical operation of Australia’s financial hardship laws, which are designed to protect Australians suffering financial hardship. Major surveys will be undertaken of senior staff of financial dispute resolution schemes, financial counsellors, consumer solicitors and consumer advocates as well as persons suffering financial hardship. The project outcomes will include improvements to dispute resolution involving financial hardship and consumer advisor..View full description
Related publications (10)
Australia's Financial Ombudsman Service: An Analysis of Its Role in the Resolution of Financial Hardship Disputes
Paul Ali, Evgenia Bourova, Joseph Horbec, Ian Ramsay
The Financial Ombudsman Service (FOS) was established in 2008 to resolve disputes between Australian consumers and financial servi..