Research and Development of Communications Access Easy English Templates for Water Codes

Sensitive and Appropriate Engagement with Consumers Experiencing Vulnerability

Yvette Maker, Nina Hudson, Bernadette McSherry

2021-01-31

Consumer vulnerability has received increasing attention from Australian regulators and regulated businesses in recent years. Ther..

Enhancing Access and Support for Water Customers with Cognitive Disabilities: A Guide for Water Businesses

Yvette Maker, Alex Callahan, Bernadette McSherry, Jeannie Paterson, Lisa Brophy, Anna Arstein-Kerslake

2020-01-01

This document is designed to assist water businesses to maximise accessibility and support for customers in a manner that is consi..