Journal article

Use of a telenursing triage service by Victorian parents attending the emergency department for their child's lower urgency condition

Erin Turbitt, Gary L Freed



OBJECTIVE: The Victorian Nurse-On-Call (NOC) service has been in use for over 8 years, though little research has been conducted investigating the service. The present study aimed to explore whether parents in Victoria presenting with their child to the ED for lower urgency conditions use the NOC before ED arrival and whether the advice given impacts their decision to attend the ED. METHODS: A survey study of 1150 parents attending one of four EDs in Victoria, Australia for their child's lower urgency condition. RESULTS: Few parents (20%) contacted the service before attending. Of those who did contact the service, 70% were instructed to attend the ED. Parents reported that they did not cont..

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