Use of a telenursing triage service by Victorian parents attending the emergency department for their child's lower urgency condition
Erin Turbitt, Gary L Freed
EMERGENCY MEDICINE AUSTRALASIA | WILEY-BLACKWELL | Published : 2015
OBJECTIVE: The Victorian Nurse-On-Call (NOC) service has been in use for over 8 years, though little research has been conducted investigating the service. The present study aimed to explore whether parents in Victoria presenting with their child to the ED for lower urgency conditions use the NOC before ED arrival and whether the advice given impacts their decision to attend the ED. METHODS: A survey study of 1150 parents attending one of four EDs in Victoria, Australia for their child's lower urgency condition. RESULTS: Few parents (20%) contacted the service before attending. Of those who did contact the service, 70% were instructed to attend the ED. Parents reported that they did not cont..View full abstract
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We thank Gemma Catley for her administrative assistance in the submission of this manuscript. The present study was funded by the Victorian Government's Department of Health, Royal Children's Hospital Foundation, Inner Northwest Medicare Local and the Northern Melbourne Medicare Local.