Improvements in patient care: videoconferencing to improve access to interpreters during clinical consultations for refugee and immigrant patients
Thomas R Schulz, Karin Leder, Ismail Akinci, Beverley-Ann Biggs
Australian Health Review | CSIRO PUBLISHING | Published : 2015
OBJECTIVE: To demonstrate the suitability of accessing interpreters via videoconference for medical consultations and to assess doctor and patient perceptions of this compared with either on-site or telephone interpreting. METHODS: We assessed the suitability and acceptability of accessing interpreters via videoconference during out-patient clinical consultations in two situations: (i) when the doctor and patient were in a consulting room at a central hospital and the interpreter sat remotely; and (ii) when the doctor, patient and interpreter were each at separate sites (during a telehealth consultation). The main outcome measures were patient and doctor satisfaction, number of problems reco..View full abstract
The authors thank Ms Libby Matchett, Clinic Nurse, Royal Melbourne Hospital for assistance with data collation. This study was funded by the Institute for a Broadband-Enabled Society (IBES), University of Melbourne.