Conference Proceedings

Capturing value through knowledge and innovation management: Comparisons across the manufacturing and services sectors

M Gloet, D Samson

Proceedings of the Annual Hawaii International Conference on System Sciences | IEEE Computer Society | Published : 2015


This study investigated the extent to which knowledge management (KM) and innovation management (IM) practices differ across the manufacturing and services sectors. An extensive review of the literature was conducted, followed by the application of a theoretical model and quantitative analysis of a comprehensive survey of 1141 Australian managers. Results yielded both similarities and differences between innovation practices across the two sectors. In terms of KM and IM practices across the areas of a) customer focus, b) knowledge and technology, and c) management of innovation processes, significant predictors of IP were similar for knowledge and technology across the two sectors. However, ..

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University of Melbourne Researchers