Journal article
Implementation of TQM in an Australian Manufacturing Company
HD Cieri, DA Samson, AS Sohal
International Journal of Quality Reliability Management | Published : 1991
Abstract
The process of transition to Total Quality Management (TQM) at a major facility of a large Australian manufacturing company is described. The key steps taken by the company as part of a process improvement model are also described. The difficulties experienced in implementing TQM and the critical success factors for TQM are presented.