Towards a Model to Understand ECMS-use in Supporting Business Processes

Abstract

The aim of this paper is to design a conceptual model that can be used by practitioners and researchers to better understand how they can possibly use Enterprise Content Management Systems (ECMS) in supporting their business operations. In designing the model, this research has reviewed ECMS literature that provides insight on how these technologies work. ECMS researchers point to two possible ways to understand and explore how ECMS is used to support business operations. These two possible ways provides a direction to this study which is, to: (1) consider organization's business process structure as a starting point to understand ECMS-use; and (2) examine the interaction between technologie..