User viewpoint modelling: Understanding and representing user viewpoints during requirements definition

Abstract

There has been increasing awareness of the impact of the early stages of systems development on the quality of information systems. A critical early activity is requirements definition, when the requirements for an information system are determined. Traditional requirements capture techniques do not support the collaborative nature of requirements definition or the emergent nature of requirements themselves. This paper focuses on viewpoint development as a means of resolving some of the difficulties of requirements definition. It proposes a user viewpoint model for capturing and representing the viewpoints of users during requirements acquisition. The model can facilitate communication and i..