Stakeholder viewpoints in requirements definition: A framework for understanding viewpoint development approaches

Abstract

Requirements definition is a critical activity within information systems development. It involves many stakeholder groups: managers, various end-users and different systems development professionals. Each group is likely to have its own 'viewpoint' representing a particular perspective or set of perceptions of the problem domain. To ensure as far as possible that the system to be implemented meets the needs and expectations of all involved stakeholders, it is necessary to understand their various viewpoints and manage any inconsistencies and conflicts. Viewpoint development during requirements definition is the process of identifying, understanding and representing different viewpoints. Thi..