Successfully completing case study research: combining rigour, relevance and pragmatism

Abstract

The organizational and social issues associated with the development, implementation and use of computer-based information systems have increasingly attracted the attention of information systems researchers. Interest in qualitative research methods such as action research, case study research and ethnography, which focus on understanding social phenomena in their natural setting, has consequently grown. Case study research is the most widely used qualitative research method in information systems research, and is well suited to understanding the interactions between information technology-related innovations and organizational contexts. Although case study research is useful as a means of s..