Defensive Wayfinding: Incongruent Information in Route Following

Abstract

Extensive research has focused on what constitutes good route directions, identifying qualities such as the logical sequential ordering, the inclusion of landmarks, and ergonomic ways of referring to turns as critical to delivering cognitively adequate instructions. In many cases, however, people are not actually provided with route directions adhering to these qualities. Yet, often people are still able to successfully navigate to the planned destinations, despite poor or even erroneous direction giving. In this paper, we introduce the concept of defensive wayfinding as the particular type of problem solving people undertake when presented with route directions incongruent with their experi..