Citizen co-production of public services: Meanings, processes, antecedents and consequences

Abstract

When we visit a doctor, we usually assume – if we give it any thought at all – that we are receiving a service. For a fee, the doctor brings her expertise to bear on your ailment, identifying its likely cause and prescribing medicine or other treatment to alleviate and hopefully cure it. In this and in many other fields, the assumption is that services are delivered by staff inside the organisation to consumers.