A framework for mental health consumers to evaluate service provision

Abstract

Objectives: This paper outlines a proposed framework including values, principles and steps, developed by consumers, to evaluate mental health services from a consumer's perspective. Method: A research team consisting of consumer researchers, established academics and students developed the framework. The team had already conducted qualitative research with consumers of mental health services. Using these experiences and the evaluation literature, the proposed framework was developed over a series of 13 meetings. Results: An evaluation framework, which describes the values underpinning consumer-directed evaluation of mental health services and the principles and steps to follow in conducting..