A framework for mental health consumers to evaluate service provision.
Gillian Malins, Kim Morland, Jon Strang, Trevor Dowson, Sandra Hunt, David Williamson, Michael Mason, Yvonne Eman, Lindsay Oades
Australasian Psychiatry | Published : 2006
OBJECTIVES: This paper outlines a proposed framework including values, principles and steps, developed by consumers, to evaluate mental health services from a consumer's perspective. METHOD: A research team consisting of consumer researchers, established academics and students developed the framework. The team had already conducted qualitative research with consumers of mental health services. Using these experiences and the evaluation literature, the proposed framework was developed over a series of 13 meetings. RESULTS: An evaluation framework, which describes the values underpinning consumer-directed evaluation of mental health services and the principles and steps to follow in conducting..View full abstract