Journal article

Managing supply chain knowledge-based linkages for improving operational performance

M Marra, W Ho, C Ka Man Lee

Knowledge Management Research and Practice | Taylor & Francis | Published : 2016


Purpose: This paper aims to explore the role of internal and external knowledge-based linkages across the supply chain in achieving better operational performance. It investigates how knowledge is accumulated, shared, and applied to create organization-specific knowledge resources that increase and sustain the organization’s competitive advantage. Design/methodology/approach: This paper uses a single case study with multiple, embedded units of analysis, and the social network analysis (SNA) to demonstrate the impact of internal and external knowledge-based linkages across multiple tiers in the supply chain on the organizational operational performance. The focal company of the case study i..

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University of Melbourne Researchers