Journal article

How do frequent users of crisis helplines differ from other users regarding their reasons for calling? Results from a survey with callers to Lifeline, Australia's national crisis helpline service

Aves Middleton, Alan Woodward, Jane Gunn, Bridget Bassilios, Jane Pirkis



Crisis helplines are designed to provide short-term support to people in an immediate crisis. However, there is a group of users who call crisis helplines frequently over an extended period of time. The reasons for their ongoing use remain unclear. The aim of this study was to investigate the differences in the reasons for calling between frequent and other users of crisis helplines. This was achieved by examining the findings from a brief survey completed by callers to Lifeline Australia at the end of their call between February and July 2015. In the survey, callers reported on their socio-demographics, reasons for their current call and number of calls made in the past month. Survey respon..

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Awarded by National Health and Medical Research Council (NHMRC)

Awarded by NHMRC

Funding Acknowledgements

This research was supported by the Lifeline Foundation with funding from Servier Australia. The authors thank the Lifeline Foundation and Servier Australia for the opportunity to collaborate on this important research project. AM holds a National Health and Medical Research Council (NHMRC) PhD scholarship (ID: 1055658) and an Ian Scott PhD scholarship awarded by Australian Rotary Health. This work formed part of her PhD study. JP holds an NHMRC Senior Research Fellowship (ID: 1059261).