Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems
Christoph F Breidbach, David Antons, Torsten Oliver Salge
Journal of Service Research | SAGE PUBLICATIONS INC | Published : 2016
We would like to thank the guest editors of this special issue, Tracey Danaher and Andrew Gallan, as well as three anonymous reviewers for their constructive comments and valuable guidance throughout the review process. Our work has also benefited from discussions with Hanno Stremmel, Daniel Wentzel, and the entire team of the Innovation, Strategy, and Organization Group within the TIME Research Area at RWTH Aachen University. This research was supported by the Medizinisches Zentrum Aachen GmbH and the Krankenhaus Zweckverband Rheinland e.V. Here, we would like to thank Rene Bostelaar, Olivier Weitz, Thomas Baum, and Jorg Kuhn. Torsten Oliver Salge would like to dedicate this paper to his grandfather Arnold Schwalenberg, who passed away on February 2, 2016, after a medical journey that bears many similarities to the one experienced by the 84-year-old man featured prominently in our article.