From paperwork to parenting: experiences of professional staff in student support
Wendy CY Hu, Eleanor Flynn, Rebecca Mann, Robyn Woodward-Kron
MEDICAL EDUCATION | WILEY | Published : 2017
CONTEXT: For academic staff, responding to student concerns is an important responsibility. Professional staff, or non-academic staff who do administrative work in medical schools, are often the first to be approached by students, yet there is little research on how they manage student issues. Informed by the conceptual framework of emotional labour, we examined the experiences of professional staff, aiming to identify theoretical and practical insights for improving the provision of student support. We examined the scope of support provided, the impact of providing this support on staff and how these impacts can be managed. METHODS: Professional staff at two medical schools were invited to ..View full abstract
Australian and New Zealand Association of Health Professional Educators (ANZAHPE) Research Grant, 2013. Australian Collaborative Education Network (ACEN) Research Grant 2013.