Lessons from the literature on the theory of technology dominance: Possibilities for an extended research framework

Abstract

This manuscript provides a detailed review of the extant literature on the Theory of Technology Dominance (TTD) (Arnold and Sutton 1998) and proposes a research framework for refinement of the predictions offered by the TTD. Based on the reviewed TTD studies and related decision aid research, additional factors that may affect users’ tendency toward reliance or no reliance on the recommendation of an intelligent decision aid (DA) are identified and consolidated into a refined model. Following Arnold and Sutton’s (1998) deductive-analytical approach, as well as Weber’s (2003) four-step theory-building methodology, four additional factors (initial trust, confidence, built trust, and explanatio..