Success criteria of toll road projects from a community societal perspective

Abstract

Purpose: While the success of the toll road projects procured through public private partnerships (PPPs) routes are widely confined to the cost, time and quality performance in the delivery context, considerable evidence suggests that such success criteria are not sufficient when the toll road projects are assessed in relation to meeting the long-run community expectations. The purpose of this paper is to examine the key factors associated with the success of the toll road projects from a societal perspective in Indonesia. Design/methodology/approach: Based on the input from 12 experts and a rigorous literature review, a questionnaire survey was designed and a total of 206 respondents from t..