Consumer Research for the Public Sector Human Services in Victoria

Abstract

This pilot study illustrates the value of consumer research in the public sector. It focuses on use, evaluation and desired improvements to human services in Victoria. The study is based on a survey of 942 respondents in five Local Government Areas, four of which are in the Melbourne metropolitan area. The paper concludes with a discussion of the policy implications of our findings and with suggestions for improved methods of conducting consumer research for Government.