Journal article

Griping and Joking as Identification Rituals and Tools for Engagement in Cross-Boundary Team Meetings

V Pouthier

Organization Studies | SAGE Publications | Published : 2017


This article explores the role of griping and joking behaviors in cross-boundary teams. Those socio-emotional behaviors often go unnoticed in studies of team communication, as does more broadly the work of building relationships. Given the growing recognition that the quality of connections among team members significantly influences the quality of coordinating and knowledge-sharing practices in cross-boundary teams, this seems an important lacuna to address. Drawing on a qualitative study of a cross-occupational team responsible for palliative care and oncology patients, I illustrate how those mundane, recurrent communicative activities, which may appear tangential to the task at hand, have..

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University of Melbourne Researchers