Thesis / Dissertation

Computer-support work: an amodern ethnography

M Gibbs, undefined Helen Verran

Published : 2000

Abstract

Office work in the majority of contemporary organizations has become crucially dependent on complex systems of information technology. Computer-support technicians are responsible for maintaining and managing these technological infrastructures. This thesis is an ethnographic study of this significant occupational group and the work they do to maintain the modern, informated office as a productive assemblage of people and information technologies. Drawing methodological and theoretical insights from recent Science and Technology Studies and from Cultural Anthropology this thesis develops an ‘amodern’ ethnographic framework that is capable of producing an account of technical work that is e..

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