Conference Proceedings

Demanding by design: Supporting effortful communication practices in close personal relationships

R Kelly, D Gooch, B Patil, L Watts

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing | Association for Computing Machinery (ACM) | Published : 2017


The investment of effort into personal communication can be highly meaningful to people, and has particular significance for the mediation of close relationships. This paper presents qualities of effort investment that are seen to be valuable. Furthermore, we consider how these qualities might sensitise designers of communication technologies to the meaningfulness of effort. We report a qualitative study focusing on individual descriptions of meaningful effort invested into everyday correspondence. We encapsulate our findings in the form of five qualities that characterise valued effort: discretionary investment, personal craft, focused time, responsiveness to the recipient, and challenge to..

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Awarded by Leverhulme Trust

Funding Acknowledgements

We thank Adam Dale for graphic design work that contributed to Figures 1 and 2. This research is funded by the Leverhulme Trust under grant number PRG-2013-269.