Conference Proceedings

Imparting otsukaresama: Designing technology to support interpersonal emotion regulation

GA Pradana, G Buchanan

Proceedings of the 3rd International Conference on Human-Computer Interaction and User Experience in Indonesia - CHIuXiD '17 | Association for Computing Machinery (ACM) | Published : 2017


Humans have a basic need to share feelings in response to emotional events and to receive feedback from others, a behaviour known as social sharing. Expressing our feelings through social sharing helps us clarify and resolve the emotions we experienced on those events: A process of interpersonal emotion regulation that allows others to provide empathy, validation, and support. In contrast, research suggests that our cultural behaviour in using technology, that was promised to improve our relationship, is undermining empathy, and making us more socially isolated. However, the solution is not to avoid technology. In Japanese culture, Otsukaresama is a unique expression to show thoughts on empa..

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