Conference Proceedings

Using Intelligent Agents to Understand Management Practices and Retail

Peer-Olaf Siebers, Uwe Aickelin, Helen Celia, Chris Clegg

Proceedings of the Winter Simulation Conference (WSC 2007) | IEEE | Published : 2007


Intelligent agents offer a new and exciting way of understanding the world of work. In this paper we apply agentbased modeling and simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents could offer potential for fostering sustainable organizational capabilities in the future. The project is still at an early stage. So far we have conducted a case study in a UK department store to collect data and capture impressions about operations and actors..

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University of Melbourne Researchers