Conference Proceedings

Thanks for Stopping By! A Daily Examination of the Costs and Benefits of Workplace Intrusions

N Garud, J Bush, M Baer, R Outlaw, H Sessions

Academy of Management | Published : 2017


The consensus to date is that workplace intrusions–unexpected encounters initiated by another person that disrupt an individual’s work–are inherently negative experiences that deplete resources and promote overload and strain. Our study challenges this consensus by arguing that intrusions may also provide benefits to the employees who are intruded upon. Drawing on conservation of resources theory, we investigate how daily intrusions impact the resources of task focus and collaboration. We also investigate the indirect effects of intrusions on employee performance through these resources. We test our model in an experience sampling study using a sample of scientists from a metallurgical resea..

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University of Melbourne Researchers