Conference Proceedings

Discovering causal factors explaining business process performance variation

BFA Hompes, A Maaradji, M La Rosa, M Dumas, JCAM Buijs, WMP Van Der Aalst

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | SPRINGER | Published : 2017

Abstract

© Springer International Publishing AG 2017. Business process performance may be affected by a range of factors, such as the volume and characteristics of ongoing cases or the performance and availability of individual resources. Event logs collected by modern information systems provide a wealth of data about the execution of business processes. However, extracting root causes for performance issues from these event logs is a major challenge. Processes may change continuously due to internal and external factors. Moreover, there may be many resources and case attributes influencing performance. This paper introduces a novel approach based on time series analysis to detect cause-effect relat..

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