Process configuration

Abstract

The Order Fulfillment process of Genko Oil was set up based on recommendations from the Voluntary Inter-industry Commerce Solution Association (VICS).1These recommendations are best practices derived from the experience of hundreds of organizations in the area of logistics and supply chain management. Although these companies offer products varying in many aspects, they all have similar order fulfillment processes in place. For this process, an efficient collaboration with many trading partners is very important. Thus, companies prefer to use standards and suggestions, such as the VICS recommendations, for setting up their workflows instead of trying to innovate in executing these processes...