Advancing ICT4D Research through Service-Dominant Logic

Abstract

Information and Communication Technology (ICT) has contributed significantly to the socioeconomic development of societies. Especially developing countries are now beginning to experience the digital service transformations that previously took place in the western world. However, very little is known about the extent to which ICTs have transformed developing countries on a macro, meso, and micro level. In fact, the current lack of knowledge related to digital service transformation in developing countries may be one reason for why ICT for Development (ICT4D) projects continue to fail, and evidently do not achieve the anticipated societal impact. This research-in-progress aims to address thi..