What is health systems responsiveness? Review of existing knowledge and proposed conceptual framework
Tolib Mirzoev, Sumit Kane
BMJ GLOBAL HEALTH | BMJ PUBLISHING GROUP | Published : 2017
Responsiveness is a key objective of national health systems. Responsive health systems anticipate and adapt to existing and future health needs, thus contributing to better health outcomes. Of all the health systems objectives, responsiveness is the least studied, which perhaps reflects lack of comprehensive frameworks that go beyond the normative characteristics of responsive services. This paper contributes to a growing, yet limited, knowledge on this topic. Herewith, we review the current frameworks for understanding health systems responsiveness and drawing on these, as well as key frameworks from the wider public services literature, propose a comprehensive conceptual framework for hea..View full abstract
Awarded by MRC/ESRC/Wellcome/DFID Health Systems Research Initiative
The publication of this manuscript has benefited from the support of the RESPOND project (Creating responsive health systems: improving the use of feedback from service users in quality assurance and human resource management in Bangladesh), funded by the joint MRC/ESRC/Wellcome/DFID Health Systems Research Initiative, Grant number MR/P004105/1.