‘An ant against an elephant’: Retirement village residents’ experiences of disputes and dispute resolution

Abstract

Objective: To record Victorian retirement village residents’ experiences of dispute management and satisfaction levels related to dispute resolution processes. Methods: Survey distributed to 6500 retirement village residents. Results: Surveys returned from 1876 residents (29% return rate). Most residents rated life in retirement villages as positive (mean 7.9/10), with an association between life satisfaction and management's ability to resolve disputes (rs = 0.44, P < 0.01). Almost 70% of respondents reported issues of concern to management were resolved satisfactorily; 38% were not resolved to residents’ satisfaction. One-fifth reported contacting regional managers or higher personnel rega..