Journal article

Interactivity in Online Chat: Conversational Contingency and Response Latency in Computer-mediated Communication

Zijian Lew, Joseph B Walther, Augustine Pang, Wonsun Shin

Journal of Computer-Mediated Communication | OXFORD UNIV PRESS INC | Published : 2018

DOI: 10.1093/jcmc/zmy009

University of Melbourne Researchers

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Keywords

Chat
Mass
Response Latency
Interpersonal-Communication
Self
Contingency
Science & Technology
Social Sciences
Trust
Computer-Mediated Comunication (cmc)
Consequences
Quality
Communication
Information Science & Library Science
Customer Support
Time
Exploration
Technology
Interactivity