Journal article
‘I will never ever go back’: patients’ written narratives of health care communication
C Denniston, E Molloy, CE Rees
Medical Education | WILEY | Published : 2018
DOI: 10.1111/medu.13612
Abstract
Context: Although communication with patients is essential to health care, education designed to develop patient-centred communication often ignores patients’ voices. Patient stories may offer a means to explore patient experiences to inform patient-centred communication skills education design. Objectives: Our research questions were: (i) What are the features of patients’ health care communication narratives? (ii) What differences exist between patient narratives evaluated as positive and those evaluated as negative? (iii) How do patients narrate emotion in their narratives?. Methods: This interpretivist research was underpinned by social constructionism. We employed a narrative approach t..
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Funding Acknowledgements
the authors would like to acknowledge Professor Jennifer Keating, Department of Physiotherapy, Monash University, Frankston, Vic, Australia, for her contribution to the design of this study and her developmental feedback in the final stages of manuscript preparation. We would also like to acknowledge the National Health and Medical Research Council for a postgraduate scholarship that enabled the primary author to complete this work. Finally, we would like to recognise the participants who so generously shared their stories for this research.