Journal article
AmplifyingQuiet voices: Challenges and opportunities for participatory design at an urban scale
D Gooch, M Barker, L Hudson, R Kelly, G Kortuem, J Van Der Linden, M Petre, R Brown, A Klis-Davies, H Forbes, J Mackinnon, R Macpherson, C Walton
ACM Transactions on Computer Human Interaction | ASSOC COMPUTING MACHINERY | Published : 2018
DOI: 10.1145/3139398
Abstract
Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design (PD) activities are somewhat limited. In this article, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a Smart City project. Through analysing the nature of citizens' concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising PD a..
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Funding Acknowledgements
The authors would like to thank everybody in Milton Keynes who has taken part in any of our engagement activities, particularly the project leaders for their hard work, dedication, and commitment. This work has been undertaken as part of MK: Smart which is part funded by the UK Higher Education Funding Council for England (HEFCE).