Conference Proceedings

Designing for Reflection on Sender Effort in Close Personal Communication

Ryan Kelly, Daniel Gooch, Leon Watts

Proceedings of the 30th Australian Conference on Computer-Human Interaction - OzCHI '18 | The Association for Computing Machinery | Published : 2018


Research has identified that people in close relationships value effort that is invested into the creation of digital messages. This paper explores the potential for communication systems to encourage reflection by revealing evidence of effort to message recipients, allowing for it to be appreciated. Focusing on text-based communication, we report findings from an exploratory study of three interface prototypes that probe users’ reactions to the notion of revealing sender effort. We find that information about effort can foster empathy and appreciation by encouraging reflection over meaningful actions. However, designers of communication tools must address the issues of authenticity, control..

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Awarded by The Leverhulme Trust

Funding Acknowledgements

This work is funded by the Leverhulme Trust under grant number PRG-2013-269. We thank a number of anonymous reviewers for suggestions that improved this paper.