A Tale of Two Perspectives: A Conceptual Framework of User Expectations and Experiences of Instructional Fitness Apps
Ahed Aladwan, R Kelly, Steven Baker, Eduardo Velloso
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19 | Association for Computing Machinery | Published : 2019
We present a conceptual framework grounded in both users’ reviews and HCI theories, residing between practices and theories as a form of intermediate-level knowledge in interaction design. Previous research has examined different forms of intermediary knowledge such as conceptual structures, strong concepts, and bridging concepts. Within HCI, these forms are generic and rise either from theories or particular instances. In this work, we created and evaluated a conceptual framework for a specific domain (instructional fitness apps). We first extracted the particular instances using users’ online reviews and conceptualised them as an expectations and experiences framework. Second, within the f..View full abstract
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Awarded by Australian Research Council
Ahed Aladwan’swork is supported by the Australian Government Research and Training Program scholarship. Eduardo Velloso is the recipient of an Australian Research Council Discovery Early Career Award (Project Number: DE180100315) funded by the Australian Government. We would also like to thank JennyWaycott and Deepti Aggarwal for their feedback on early drafts of the paper.