Communication skills for mobile remote presence technology in clinical interactions.
Debra Nestel, Parvinder Sains, Cordula M Wetzel, Carmel Nolan, Ann Tay, Roger L Kneebone, Ara W Darzi
J Telemed Telecare | Published : 2007
The use of mobile robotic units for teleconsultation means that the clinician's cognitive and attention skills are divided between tele-operation of the robotic unit and the consultation with the patient. We developed a communication guide based on evidence-based patient-centred interviewing and telephone conferencing skills. The communication guide was tested by five trainee surgeons in a pre- and post-test design. Each surgeon completed three simulated patient consultations. After reading the communication guide, trainees completed three further consultations. The trainees rated authenticity, degree of difficulty, familiarity of clinical presentation and confidence in using telepresence to..View full abstract