Relationship building in small firms: The development of a model

Abstract

This article investigates relationships between Owner Managers and First Line Managers (supervisors) in small firms. A model comprising four components - competency, role, style and vision - was developed to consider the operating reality of this dyad, and its robustness considered using an embedded case study design (n = 15). The analysis relied upon 'pattern matching' in which a set of a priori propositions were examined, and (a) the predicted outcome (based on the model) compared with (b) the observed outcome (based on respondents' assessment of the relationship). Two types of factor were identified: style and vision were found to be contingent, varying according to the dynamic of the rel..