Journal article

Performance indicators and democracy: citizens' views on the purposes of government websites

Jenny M Lewis

Public Money & Management | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | Published : 2019


Despite the ongoing interest in performance measurement amongst public managers, little is known about citizens’ views on the purposes of performance indicators (PIs). A cross-sectional survey of the Australian adult population was used to examine citizens’ views on government websites which provide PIs. Citizens identified three distinct purposes for these: evaluation and improvement; transparency and accountability; and reward and punishment. These different purposes were found to be related to political attributes, indicating how PIs might support democratic empowerment.

University of Melbourne Researchers


Awarded by Australian Research Council Future Fellowship

Funding Acknowledgements

This research was supported by an Australian Research Council Future Fellowship (FT110100110).