Performance indicators and democracy: citizens' views on the purposes of government websites
Jenny M Lewis
Public Money & Management | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | Published : 2019
Despite the ongoing interest in performance measurement amongst public managers, little is known about citizens’ views on the purposes of performance indicators (PIs). A cross-sectional survey of the Australian adult population was used to examine citizens’ views on government websites which provide PIs. Citizens identified three distinct purposes for these: evaluation and improvement; transparency and accountability; and reward and punishment. These different purposes were found to be related to political attributes, indicating how PIs might support democratic empowerment.
Awarded by Australian Research Council Future Fellowship
This research was supported by an Australian Research Council Future Fellowship (FT110100110).