Journal article

Healthcare professionals' perceptions of learning communication in the healthcare workplace: an Australian interview study

Charlotte Denniston, Elizabeth K Molloy, Chee Yan Ting, Qi Fei Lin, Charlotte E Rees

BMJ OPEN | BMJ PUBLISHING GROUP | Published : 2019

Abstract

OBJECTIVES: The literature focuses on teaching communication skills in the 'classroom', with less focus on how such skills are informally learnt in the healthcare workplace. We grouped healthcare work based on the cure:care continuum to explore communication approaches based on work activities. This study asks: 1) How do healthcare professionals believe they learn communication in the workplace? 2) What are the differences (if any) across the 'type of work' as represented by the cure:care continuum? DESIGN: This qualitative study used semi-structured individual interviews. SETTING: Community care and acute hospitals in Australia (Victoria and New South Wales). PARTICIPANTS: Twenty qualified ..

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Grants

Funding Acknowledgements

The authors would like to thank Professor Jennifer Keating for her contribution to the design of the study and Reihaneh Ferooz for her contribution to data analysis. The authors would also like to thank the participants for contributing their time and experiences to this research. CD would like to thank the Australian National Health and Medical Research Council Post Graduate Scholarship, which supported the completion of this research.