Use of the NHS Choices website for primary care consultations: results from online and general practice surveys.
Joanna Murray, Azeem Majeed, Muhammad Saleem Khan, John Tayu Lee, Paul Nelson
JRSM Short Reports | Published : 2011
OBJECTIVES: To determine the effect of using the NHS Choices website on primary care consultations in England and Wales. We examined the hypothesis that using NHS Choices may reduce the frequency of primary care consultations among young, healthy users. DESIGN: Two cross-sectional surveys of NHS Choices users. SETTING: Survey of NHS Choices users using an online pop-up questionnaire on the NHS Choices website and a snapshot survey of patients in six general practices in London. PARTICIPANTS: NHS Choices website users and general practice patients. MAIN OUTCOME MEASURES: For both surveys, we measured the proportion of people using NHS Choices when considering whether to consult their GP pract..View full abstract