Journal article

The Category Game and its impact on Street-Level Bureaucrats and Jobseekers: An Australian Case Study

Siobhan O’Sullivan, M McGann, M Considine

Social Policy and Society | Cambridge University Press (CUP) | Published : 2019


A key question concerning the marketisation of employment services is the interaction between performance management systems and frontline client-selection practices. While the internal sorting of clients for employability by agencies has received much attention, less is known about how performance management shapes official categorisation practices at the point of programme referral. Drawing on case studies of four Australian agencies, this study examines the ways in which frontline staff contest how jobseekers are officially classified by the benefit administration agency. With this assessment pivotal in determining payment levels and activity requirements, we find that reassessing jobseek..

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